Collection of Views:
As a service we regularly ask for opinions and feedback from parents and staff. The main way in which we do this is by sending out a questionnaire annually for them to fill in providing their views and opinions.
Also, throughout the year, if a staff member has any feedback or suggestions for improvement they can come to management and express their view. Additionally, if any parents pass comment about anything they are not pleased with, we all will do our best to resolve the issue or improve the problem. In addition to this, throughout the year, we also ask the children if there is anything in particular that they would like to do and then implement it into the planning as best we can.
In the most recent questionnaires that we sent out, we had responses from both parents and staff members. We sent the questionnaire out to all parents and staff and had a positive number of responses.
Regarding the Parents questionnaire that we sent out, we had 19 responses from parents whose children use all sessions within the service. With the questionnaire that was sent out to staff, we had 8 responses which included staff who worked in all of the sessions throughout the day.
Summary of Responses:
When reviewing the responses to the questionnaire, it was clear that the majority of responses and reviews were positive.
All the parents who responded were happy with the quality of care that their children receive during their time at LPS Wraparound, and 95% of them feel that the service provides safety and security for all. The majority of parents feel that their voice and their children’s are heard within the service. Once parent stated that "any concerns can be raised at pick up".
Another question that also had most parents responding positively to was whether or not the service promotes good health and wellbeing for all for all. One parent commented on this question saying 'I have noticed a big improvement in concentration and behaviour' of their child.
Overall, 95% of parents say that Wraparound is helpful to their work life balance and family needs, and 90% of them say that the service provides value for money.
The majority of parents say that their children do not enjoy the activities and clubs in after school Wraparound but do go on to explain that is it because of the current Covid-19 restrictions that are in place.
Response to Feedback:
When we have sent questionnaires out in the past, we have taken on board feedback from the parents, and we have implemented changes based on the responses. We are also considering adaptions to the service based on the most recent questionnaire that was sent out.
An example of one of the changes that we have implemented would be from last year when we sent the questionnaires out the parents commented that they did not receive much feedback on what their children were doing throughout the day. We took this on board and launched an app which would allow the parents to track their children's progress and receive pictures, they know exactly what their child is doing. This is something that we see as a success as one parent commented 'The family app has made a huge difference and seeing the activities my son is doing and how happy he seems is really nice'.
An example of something that we are considering changing came from the most recent questionnaire that we sent out. One parent commented on the price of the first after school session when their child is only there for a very short period of time. It is because of this we are considering having a short period of time at the start of the first session which will be charged at a reduced price where parents can book their children in when they know they won't be there for a long time.
These systems enable us to evolve and develop our service by listening to the views of our community.